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Innovations to empower our customers

 

What is Tarmac Connect?

Tarmac Connect is our commitment to enhancing customer experience. The ongoing programme brings together the expertise of our teams and the latest innovations to improve the services that customers value most.

While we’re constantly striving to drive efficiency through new systems and working methods, we know that it’s our people that set us apart.

Technology is an enabler, helping us to deliver the stand-out experience we want to create every time you do business with us. Above all, it allows us to empower our customers to make informed decisions about their materials and product needs.


Our journey so far

We’re continuously listening, improving and introducing new processes and innovations. The Tarmac Connect programme is already helping us to create the industry-leading customer experience we aspire to deliver


  • Our local structure means we have customer service teams dedicated to specific regions, helping us to keep close to our customers and what they need.

  • We work in streamlined flexible teams that can price, place orders, plan and schedule deliveries in one call, quickly and efficiently.

  • Our people don’t just have the technical know-how you need. We’re training our sales agents in new ways of working with the aim to go the extra mile to exceed our customers’ expectations.

We’ve also invested in a number of new technological systems to enhance our services:


  • Assure – harnessing data to provide quality assurance and more effective deliveries

  • ePOD – new digital ticketing solution providing real-time tracking of our deliveries

  • Service Cloud – helping our customer service teams to deal with your enquiries more efficiently and intelligently

  • Customer portal – providing a one-stop-shop so that you can view all your business documentation, request quotes and orders, and track deliveries in one place.

What's next

We’re always looking to improve on the services we offer so with our new portal up and running, we’re already working with our customers to see how we can develop this further to make it even better.


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